Sunday, July 14, 2013

cool and not cool ...

I have one of these.

And it takes one of these inside of it.

I have to order this funny little gidget twice a year (sometimes I buy two at once just for kicks) and replace mine every January 1st and July 1st.

Recently, like back in June, I placed the order again... from  I've done this so many times that I know I could do it with my eyes closed.  And this time around, I just might've.

June came and I did place the order.  July came and I had put the whole thing out of my mind.  Until today, anyway.  Today I began to wonder where my order was.  Yes, I actually had this conversation with myself.

And since my order from has not arrived yet, I got on the phone and called about it today.  I was told that it went to an old address of mine and that I would need to go there to get it. 

Say WHAT?? 

I told him that that was impossible.  That they were very mean people (that's actually quite true) and I was not going to risk my life doing that.  We ended the call with Sears telling me (begrudgingly) that they would send out another order.  Gee thanks.

THEN... the shipping department called me back and scolded me for not checking the "send to" address better. He kept insisting that HE did not make this mistake. And, of course, I kept insisting that I hadn't made this mistake, either and that I didn't want to argue with him.  After a few moments of NOT ARGUING with him, he wanted to know WHY I HAD PUT DOWN THE WRONG ADDRESS on my order.  Seriously?

So much for "the customer is always right..."

After we hung up (and me swearing to fire off a letter to Sears in record time) I got yet another call from that delightful man in the shipping department.  He huffed a little and then asked me where I did want it sent to "this time."   He just had to try to dig that knife into my back a little further.

Maybe I shouldn't have placed that order with my eyes closed...



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